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Have you received a suspicious email?
If something seems too good to be true – it probably is.
Phishing
Where criminals send bogus emails to thousands of people in an attempt to get personal information. These emails might look like they’ve come from a bank or building society but they are highly likely to come from fraudsters.
Spam
Spam or ‘junk mail’ can come from an email address you recognise. It often has a document or a file attached but looks suspicious. If you download the attachment, your device could get a virus.
How to detect phishing or spam
- The email doesn’t use your proper name
- The email looks like it’s from a bank or building society but the email address is different from what you would expect
- There may be a request for money or personal details – your bank will never ask you for your account details in an email
- The email has an attachment with no explanation of what it is
What to do
 | Do not reply to the email |
 | Contact your bank if you’re unsure |
 | If in doubt – delete the email |
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