Where criminals send bogus emails to thousands of people in an attempt to get personal information. These emails might look like they’ve come from a bank or building society but they are highly likely to come from fraudsters.
Spam
Spam or ‘junk mail’ can come from an email address you recognise. It often has a document or a file attached but looks suspicious. If you download the attachment, your device could get a virus.
How to detect phishing or spam
The email doesn’t use your proper name
The email looks like it’s from a bank or building society but the email address is different from what you would expect
There may be a request for money or personal details – your bank will never ask you for your account details in an email
The email has an attachment with no explanation of what it is
What to do
Do not reply to the email
Contact your bank if you’re unsure
If in doubt – delete the email
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